We will process your order as soon as possible and we intend for you to be entirely happy with your purchase. Please double check that the order is what you intended and that you entered your address and other info correctly. If you find an error you can respond to your confirmation. Please look over your confirmation for the answers to most questions regarding your order.
RETURNS AND EXCHANGES:
Simply return your delivery within 30 days of the day you received it, in the original condition and in the original item box or wrapping (if applicable) for a refund. Shipping and handling charges are not refundable except for an error on our part. You do NOT need permission or a return authorization number to return an item. Please include a brief note with your name address and Zip code on it. A copy of the invoice or the invoice number is helpful.
The following conditions also apply:
* If you order an item and then refuse the package, you will be charged the postage or delivery charge.
* Items that are damaged or lost in delivery will be replaced ONLY, not refunded. This policy is in place to prevent fraudulent transactions. There are no exceptions to this rule. If an item arrives broken or is lost, we will replace it no-charge. You acknowledge by ordering that this is the agreement.
* Custom made items, items ordered in very large quantities and therefore produced especially for you, or custom produced patches, are not returnable except for a mistake in production and then only for the corrected item. There would be the normal amount of time needed for remaking the item.
*Sorry we do not ship COD
Except for the special circumstances mentioned above, all items are returnable for any reason. You do not have to keep an item with which you are dissatisfied. We want you to be happy with your purchase, and we want your future business!
Order turn around time of in-stock items is usually less than 5 days. At busy times and for other reasons it can run 10 days. This does not include the time it takes for the Post office to deliver your written order to us, or the time it takes for them to deliver the filled order to you. All of that depends on distance and other factors.
ITEMS MOMENTARILY OUT OF STOCK:
BACK ORDERS: Usually back ordered items are shipped in a week or so. However, if there are back orders, PLEASE allow EIGHT WEEKS for complete delivery of back-ordered items.
There is no additional shipping charge on back orders. You do not have to worry about an additional shipping charge.
We do not charge your charge card till we ship!
EXCEPTIONS ON DELIVERY OF BACK ORDERS:
Some back ordered items consistently take longer to ship:
BASIC US AND APO SHIPPING AND HANDLING:
General Shipping charges within the US or to APO addresses:
Amount of Order
$ 1.00 - $15 -> $5.50
$15.01 - $25 -> $6.50
$25.01- $35 -> $7.95
$35.01 - $50 -> $8.75
$50.01 - $75 -> $9.95
$75.01 - $100 -> $11.75
$100.01 - $150 -> $14.75
$150.01 - $200 -> $16.95
$200.01 - $250 -> $17.75
$250.01 - $300 -> $18.75
$300.01 - $500 -> $20.75
Orders over $500 will have to be calculated individually depending on value, weight and distance
OVERSEAS SHIPPING/INSURANCE SURCHARGES:
Canada = $2.00 + basic shipping above
Overseas and Mexico: $15 plus basic shipping above
All APO, FPO orders are shipped at DOMESTIC rates plus insurance charge.
Delivery to some locations can be problematical, examples: govt agencies, military bases, large corporations. Parcels frequently just disappear. Therefore, at the discretion of USMB, a return receipt may be required, cost for that being borne by the customer.
If you are using an APO address please make sure the address is accurate and complete. APO parcels frequently get returned for an incorrect or skimpy address. If your parcel is returned because the address is inadequate you will be charged the reshipping charge.
PRIORITY MAIL, FED EX, EXPRESS MAIL
You can opt for a faster shipping method. The costs for PRIORITY MAIL, FED EX, or EXPRESS MAIL when used are estimated only. Extra surcharges are frequently added by these services. If the actual Fed Ex, etc, charges are higher than what is quoted to you, you will be invoiced the difference.
RUSH AND EMERGENCY DELIVERIES
(VIA PRIORITY MAIL, FED EX, EXPRESS MAIL) :
It is generally impossible for us to receive an order on one day an get it to you the very next day. There are always hundreds of orders in process and it is not possible to drop everything to handle your order. When using these services you must allow approximately 3 days for us to get your order out. On the other hand it is important to emphasize that we normally do get orders out very quickly and we will do our best to rush yours out also.
Personal emergencies, such as funerals, are considered on a case by case basis. E mail us. We will do our best to help you.
Special handling applies only to the first delivery on an order and not to the delivery of back orders. In other words, if it takes two deliveries to complete an order that is to be shipped Fed Ex, the second part will not also be sent Fed Ex but by regular means.
SOME SPECIFICS ON FASTER OPTIONS COSTS:
If you wish your order somewhat faster you can request Priority Mail and there would be an $4.60 extra charge (unless the priority charge is higher), with no guarantees as to how speedy the Post Office will be. And the necessary amount of time still has to be left for us to process and send the order.
FED EX, and EXPRESS MAIL are also available. Please note that the basic LETTER cost on these services generally starts at about $30. This charge is in addition to our basic shipping and handling charge. Any charges over the basic $30 will be back billed to the customer. As the weight goes up, as the distance varies, the charges go up dramatically. And there are those annoying surcharges that tend to spring up after shipment has been sent. For that reason it is best to stay ahead of your deadlines. We make no money on these services and would prefer not to see you waste your money unnecessarily. We also do not guarantee their service. If you order an item Fed Ex and we drop it, say, on Thurs, and it does not reach you till Monday, you are not then entitled to a refund of the Fed Ex charges. We do not guarantee their services.
CREDIT APPROVAL on Fed Ex and Express Mail orders may delay the order. If you place an order, especially a large order, and request it Fed Ex and this is your first order, you cannot expect it to be shipped until we are sure of your credit worthiness and that your charge transaction is not fraudulent. You may be required to fax an imprint of both sides of your charge card along with your signature. If the fax is illegible it will be useless. All of this will be time consuming.
Obviously long term established customers will NOT have this problem. You must plan ahead or be prepared to wait.
FOREIGN ORDERS (non-US/APO):
Unlike most of our competitors we ship overseas and to APO addresses all the time despite the difficulties! We do not claim to support our military and then specifically decline to ship to them.
In the recent past, overseas deliveries have been seriously delayed because of security problems. Please be aware of this. You might wait longer than you might expect.
FOREIGN COUNTRIES (non-APO addresses)
In Addition to BASIC S & H there is an overseas surcharge for insurance. This surcharge to most locations is $15. On small orders we reduce this at our discretion. This does not apply to APO orders.
For Canada that surcharge is only $2
If the actual charges are in excess of $15 + Basic (Canada, $2 plus Basic) that excess will be also billed and must be paid before delivery. Deliveries to certain areas of the world are risky. At our discretion such packages will be sent REGISTERED mail. If this is necessary there will be an additional $10 or appropriate charge. Should actual costs exceed this as they often will, the excess will be billed also. This will not necessarily speed up delivery since most international orders are held for credit reasons to prevent the use of fraudulently obtained/used charge card numbers. Large foreign orders will be charged first and then held for a month to establish credit worthiness.
Generally we do not ship to Nigeria or Indonesia. A few other locations are also problematical.
Local custom charges may be assessed by your country. Deliveries with heavy items like books, will be shipped surface, all regular charges still apply.
Due to heavy postage costs on Foreign Deliveries, such orders may be held until they can be completely filled and THEN will be shipped. These orders will be held only up to one month. They will be released with all remaining back-orders canceled.
E Mail can only be delivered if you provide a correct e mail address.
All orders receive almost instantaneous confirmation.
All orders and back orders are sent with shipping notices.
If you provide an incorrect address, if your box is full, or your Spam Blocker zaps our mail, etc, then you won't get the notices for your order.
If you do not receive notices, it is not because we have not sent them. Please try to find out why. We answer virtually all e mail quickly.